Updated on 06 Dec, 2024
As a part of the ongoing process to facilitate learners, Pre-admission Counselling was conducted by SSC on 01.12.2016 to familiarize and guide the prospective learners about the procedures involved before and after enrolment into an IGNOU programme. For the same, a Ready Reckoner was also prepared and distributed to students. The activity has been planned in a bigger way and is now taking place regularly through Gyan Vani also.
For redressal of grievances and counselling of enrolled students Student Grievance Redressal Week was organized with participation from RSD, SED, SRD, MPDD and the Schools from 19-23rd September 2016.
SSC organizes trainings and workshops for capacity building of staff so that they are able to provide efficient and effective support services to learners. Computer training programme for the staff of SSC was held on 01.09.2016 and a workshop on developing communication skills with special focus on handling student related queries and grievances, was held at SSC for SSC staff on 24.08.2016. Officials from RSD, P&DD, Schools and Computer Division were the resource persons.
Director SSC, made presentations on Student Issues and Grievance Redressal and discussed the role of SSC at the IGNOU North-East Zone Regional Directors’ Meet at IGNOU Regional Centre Shillong on 29th September 2016 and at Coordinators’ Conference of North-East Zone Regional Centres at Guwahati on 22-01-2017. SSC has coordinated and arranged two training programmes on the use of RTI MIS Online Portal for six CPIOs each on 14.12.2016 and 12.05.2017 at DoPT, Lok Nayak Bhawan, New Delhi. The SSC also initiated a sensitization workshop series in conjunction with the National Centre for Disabilities Studies (NCDS) with the first in the series held on 27.03.2017. The aim of this initiative is to sensitize and educate employees in dealing with PwDs and the Elderly so as to provide effective support services to them. A Hindi Committee was constituted at SSC on 22.05.2017 for taking up initiatives for sensitization and education on the use of Hindi as an official language.
From January 2017 onwards, SSC has started an in-house workshop series for capacity building of staff on the 2nd and 4th Tuesdays of every month, to acquaint each team member with the overall functioning of SSC.
SSC conducted admission counselling for aspiring students of B.Sc (N), B.Ed. and MBA on 08.08.2017. Students turned out in huge numbers and made use of the opportunity. Faculty from SOMS, SOHS and SOE along with resource persons from RSD, SRD and SSC contributed to making the programme a huge success.
To apprise students and IGNOU fraternity about the various activities of SSC, an e-news letter from SSC, namely, Ashray was launched. The same was inaugurated by the Hon’ble Vice Chancellor, Prof. Ravindra Kumar on 17.08.2017.
Besides the Public Grievance Portal and the UGC Online Student Grievance Portal, SSC has started handling the RTI-MIS Portal, Online Admission Grievances, National Scholarship Portal, INGRAM, iGRAM and Delhi Govt. Public Grievance Monitoring System, as the Nodal Unit in coordination with various Divisions/Schools at IGNOU.
SSC is the coordinating unit for the Science Centre, established on IGNOU Campus by Agastya International Foundation under IGNOU-AIF MoU signed on 18.01.2017. The Science Centre aims at providing hands on science experience and exposure to children, especially those from govt. schools and the community around IGNOU campus. IGNOU has collaborated in this activity as part of its social responsibility. The Science Centre was inaugurated on the occasion of IGNOU’s foundation day on 19.11.2017 by the Hon’ble Vice Chancellor, Prof. Ravindra Kumar.
Slide show on the various support services and programmes offered by the different Schools of Study has been initiated and is regularly played at the front building of SSC for information to visitors and prospective learners. To give the SSC staff and visitors food for thought on professional ethics and moral values and for a feeling of inclusiveness, a dedicated board for thought of the day has been identified. This board is also used to write a word in Hindi (Aaj ka shabd) with meaning in English, for the benefit of all.
