Help Desk: Support system for ODLSoft

The ODLSoft project has reached the Managed Services Provisioning (MSP) phase, wherein the TCS support team is resolving all the issues related to bugs of the delivered system. The ERP (ODLSoft) Help Desk, formed under the Computer Division, is supporting 1,200 IGNOU users in extending support on all the modules of ODLSoft .

The Help Desk team is an interface with TCS and IGNOU users and makes effort in making the delivered system user-friendly. The ongoing activities of Help Desk are: Firstline support to users for any transaction related issues; Hand-holding support to end users; Maintenance of master data/data entry activities; Conducting Training for existing users/new employees; Resolving integration issues between more than one module/section/department; Preparation of user documents; Providing access rights to IGNOU employees; MIS generation for IGNOU management; Staffing Kiosks for Group D employees to enter the data in Computer for ERP transaction; Cleansing of data; and, Close monitoring of system performance & audit trail.