In alignment with IGNOU’s mission to deliver accessible, inclusive, and high-quality education, the Student Service Centre (SSC) plays a central role in bridging the gap between the institution and its diverse student body. As an interface between learners and the University, SSC is dedicated to ensuring that students have access to the necessary resources, support, and services throughout their educational journey. By prioritizing student welfare, facilitating the streamlining of service delivery, and actively responding to the evolving needs of learners, SSC exemplifies IGNOU’s commitment to educational excellence.
With a multifaceted approach, SSC actively liaises with IGNOU’s various operational divisions, external stakeholders, and government bodies, advocating for the rights and welfare of students. It has implemented a proactive grievance redressal system, harnessing technology to ensure swift and effective resolution across multiple portals. Furthermore, SSC organizes capacity-building workshops to strengthen the skills of its dedicated staff, enhancing their ability to meet students needs empathetically and efficiently.
SSC’s initiatives extend beyond traditional support mechanisms, embracing innovative communication channels such as interactive radio counselling and audio-video platforms such as Gyan Darshan and Youtube, which serve to engage and inform students on a wide scale. The Centre also champions inclusivity with a commitment to support students with disabilities and promote equitable opportunities for all. Through advocacy with scholarship agencies and streamlined processes on the National Scholarship Portal, SSC ensures that financial support reaches eligible learners, alleviating barriers to education.
These objectives collectively drive SSC’s mission to provide outstanding support to IGNOU’s diverse learner base, ensuring their educational journey is both enriching and rewarding.
The Student Services Centre (SSC) was established in 1999 at the headquarters of Indira Gandhi National Open University (IGNOU) located in the national capital of India, New Delhi with a clear vision of centralizing and streamlining student support services. This initiative was driven by the need to create a cohesive system to address the diverse academic, administrative, and support requirements of the University's expansive and ever-growing learner base.
In its early years, SSC primarily focused on acting as a bridge between learners and the University, offering basic services such as addressing inquiries, managing student communications, and supporting academic processes. Recognizing the evolving needs of students spread across a geographically dispersed and diverse learner population, SSC gradually expanded its scope of operations.
Over the years, SSC has transformed into a dynamic and proactive hub, serving as the single-window interface for addressing student needs. Its growth has been marked by several milestones:
Dear Students and Stakeholders,
Greetings from the Student Services Centre (SSC) at IGNOU!
At SSC, we are committed to supporting you in your academic journey by providing equitable, inclusive, and efficient academic and administrative services. As the primary interface between the University and its learners, SSC serves as a dynamic hub for addressing student needs, resolving grievances, and ensuring a seamless learning experience for all.
Our goal is to ensure that each of you feels supported and valued throughout your association with IGNOU. Whether it is through our proactive grievance redressal mechanisms, facilitation of scholarships, interactive radio and TV programs, or capacity-building initiatives, we strive to uphold IGNOU’s vision of empowering learners through accessible and high-quality education.
We understand the diverse backgrounds and unique challenges of our students. Therefore, our dedicated team at SSC works tirelessly to bridge the gap between the University and its learners, offering timely solutions, advocating for your welfare, and innovating our service delivery methods to meet your expectations.
As we continue to grow and evolve, your feedback remains invaluable to us. I encourage you to reach out to us with your suggestions, concerns, and ideas, which will help us serve you better and make your academic experience more enriching. Together, let us build a future where education knows no boundaries, and every learner has the tools to achieve their dreams.
Wishing you success and growth in your academic endeavours.
Dr. Bharat Bhushan
Director, Student Service Centre
IGNOU
Student Service Centre (SSC),
Indira Gandhi National Open University (IGNOU) Headquarters,
Maidan Garhi, New Delhi – 110068
Phone: 91-011-29572514, 29572516, 29572511, 29572504, 29572505.
The Student Services Centre (SSC) plays a pivotal role in enhancing the efficiency and inclusivity of services provided by IGNOU. By acting as a central liaison among internal divisions, regional centres, and external agencies, SSC ensures seamless communication, efficient processes, and robust student support mechanisms. The following points elaborate on its core functions:
Over 90% grievance redressal rate across all major portals, including CPGRAMS, iGRAM, INGRAM and UGC e-SAMADHAAN.
Launch of the SSC YouTube channel for regular updates and student engagement.
Regular Student Grievance Redressal Committee (SGRC) meetings to address inter-Divisional issues.