1. To act as a coordinating unit for seeking recognition/ approvals from various apex bodies in the country for IGNOU programmes;
2. To ensure compliance of norms and guidelines prescribed by the Apex/ Regulatory bodies;
3. To act as a coordinating unit for seeking assessment and accreditation from a designated body for accreditation like NAAC etc;
4. To undertake self-evaluative and reflective exercises for continual improvement in all the systems and processes of the University;
5. To develop quality benchmarks/parameters for the various academic and administrative activities of the University;
6. To retrieve information from other institutions on various quality benchmarks/parameters and best practices to customize them as per the needs of IGNOU and to document our own best practices;
7. To develop and maintain a central database on all academic and administrative activities of IGNOU;
8. To identify the gaps in the existing services offered and suggest measures for qualitative improvement;
9. To conduct need analysis prior to launch of any academic programme;
10. To create a mechanism of following due diligence in vetting and finalization of MOUs;
11. To devise mechanisms for interaction and obtaining feedback from various schools/divisions/units/centres of the University and students, employers and stakeholders as inputs for quality improvement;
12. To ensure participation of stakeholders namely, learners, teachers, members of staff, parents, society, employers, and government in quality improvement processes;
13. To provide guidance towards inculcation of values of ‘Quality Assurance’ along with those of scholarship and pursuit of excellence among the quintessential learners;
14. To create mechanism of programme evaluation; and
15. To ensure continuous improvement in the operations of the University.

1. The Planning Board in its 42nd meeting held on 15th April 2014 had suggested for establishment of an Internal Quality Assurance System to strive for quality and excellence in the University.
2. As per the resolution of 122nd meeting of the BOM held on 25th April 2015, a Committee was constituted to examine the use of expertise of DEC staff in the best interest of IGNOU, and for establishment of an Internal Quality Assurance System to strive for quality and excellence in the University.
3. The Board of Management in its 124th meeting held on 23rd January 2016 suggested that a dedicated Centre for Quality Assurance (CQA) at IGNOU as a Centre having primary focus to shoulder the responsibilities of generating and promoting awareness for quality assurance and to work out the procedural details. The recommendations of the Committee for establishment of IQAC were approved by the Vice Chancellor and noted by the BOM in its 125th meeting while noting the Action Taken Report on decision of BOM at its previous meeting (125.1.2).
4. The Internal Quality Assurance Cell (IQAC) at Indira Gandhi National Open University (IGNOU) was established vide notification F. IG/TA/2/981/2015/2064 dated 17th October, 2016.
5. The IQAC became operational on 3rd April 2017 with the appointment of two Officials i.e. Director IQAC and one Assistant Director vide notification F.No./IG/ACD/624, dated 3rd April 2017.
6. The BOM (Ref. BM 130.3.1) in its 130th meeting while considering the recommendation of the 76th Establishment Committee (EC), decided to rename IQAC as the “Centre for Internal Quality Assurance” in accordance with the UGC (ODL) Regulations 2017 and a Notification F. No. IQAC/Establ./2016-17/3026 dated 7th December, 2018 in this regard was issued.
7. CIQA was awarded best Centre of the University on 19th November, 2022.

The Centre for Internal Quality Assurance (CIQA) at IGNOU remains steadfast in its mission to foster and maintain the highest standards of academic quality and institutional excellence. Our role extends beyond compliance; we actively champion quality assurance mechanisms that drive continuous improvement in all aspects of the University’s functioning.

Aligned with the mandates of the National Education Policy (NEP), CIQA plays a pivotal role in ensuring IGNOU’s adherence to national and international benchmarks in education. Our initiatives in accreditation, academic auditing, and ranking enhancement reflect our commitment to elevating the University's stature, both within India and globally.

Through rigorous quality monitoring, innovative evaluation practices, and data-driven strategies, CIQA works to fortify IGNOU’s leadership in open and distance learning. As we strive for excellence, we remain focused on making IGNOU a distinguished institution that not only meets but exceeds the expectations of its stakeholders.

Prof. Vijayakumar, P.

Centre for Internal Quality Assurance
Prof. V.C. Kulandaiswamy Bhawan, First Floor,
Indira Gandhi National Open University,
Maidan Garhi, New Delhi- 110068
ciqa@ignou.ac.in 011-29573433

BEST PRACTICES SUCCESSFULLY IMPLEMENTED BY THE UNIVERSITY, YEARLY REPORTS IS AS FOLLOW:

Notification of reconstituted CIQA Committee: Click here

Minutes of the Meetings of the Centre for Internal Quality Assurance Committee:

CIQA PLAN OF ACTION FOR THE ACADEMIC :

Quality Enhancment Measures:

• Activities on Mission Life At IGNOU
• Institutional Development Plan: Development and Implementation
• Curriculum and Credit Framework for Undergraduate Programmes
• IGNOU Handbook on Learning Outcome Based Education
• Transparency Audit: Enhancing Compliance with Section 4 of the Right to Information Act
• Quality Measures for Improvising Learner Support at IGNOU
• NEP 2020 Implementation at IGNOU
• Initiatives of IGNOU During Covid-19 Pandemic

IDP Monitoring Committee:

• IDP Monitoring Committee Notification
• INSTITUTIONAL DEVELOPMENT PLAN OF IGNOU 2030
• PLAN 1: Plans of the Schools of Studies for the Implementation of the Institutional Development Plan of IGNOU 2030
• PLAN 2: Plans of Divisions, Centres & Institute for the Implementation of the Institutional Development Plan of IGNOU 2030

CIQA ANNUAL REPORTs:

NAAC Uploads:

AQAR:

SSR:

• 1st Cycle of Accreditation

Feedback Tools for Stakeholders 2022-2023:

• Learners
• Teachers
• Academic Counsellors
• Alumni
• Subject Experts

• Feedback Report of Learners || Responses ||
• Feedback Report of Teachers || Responses ||
• Feedback Report of Academic Counsellors || Reponses ||
• Feedback Report of Alumni
• Feedback Report of Subject Experts:

1. Learners
2. Teachers
3. Academic Counsellors
4. Alumni
5. Employer
6. Subject Experts

1. Feedback Report of Learners || Responses ||
2. Feedback Report of Teachers || Responses ||
3. Feedback Report of Academic Counsellors || Reponses ||
4. Feedback Report of Alumni
5. Feedback Report of Employer
6. Feedback Report of Subject Experts:

1. Learners
2. Teachers
3. Subject Experts
4. Academic Counsellors
5. Alumni
6. Employer
7. Subject Experts

1. Feedback Report of Learners || Responses ||
2. Feedback Report of Teachers || Responses ||
3. Feedback Report of Academic Counsellors || Reponses ||
4. Feedback Report of Alumni
5. Feedback Report of Employer
6. Feedback Report of Subject Experts: || Reponses ||

1. Teachers Feedback
2. Employers Feedback
3. Subject Experts Feedback
4. Learners Feedback
5. Counsellors Feedback
6. Alumni Feedback

1. Feedback Report of Teachers

1. Feedback Analysis Report of Alumni 1.0
2. Feedback Analysis Report of Counsellors 1.0
3. Feedback Analysis Report of Employers 1.0
4. Feedback Analysis Report of Learners 1.0
5. Feedback -International Counsellors 1.0
6. Feedback- International Learners 1.0
7. Feedback from Subject Experts

   CPVE SOEDS	MADVS SOEDS	PGDUPDL (SOEDS)	SOCIS	SOCE
   SOE	SOFL	SOGDS	SOH	SOL
   SOPVA	SOMS	SOSS	SOS	SOTHSM
   SOTST	SOSW	SOA	SOET	SOITS
   SOJNMS	SOVET	SOHS

8. Feedback Reports of Teachers

   CPVE SOEDS	MADVS SOEDS	PGDUPDL (SOEDS)	SOCIS	SOCE
   SOE	SOFL	SOGDS	SOH	SOL
   SOPVA	SOMS	SOSS	SOS	SOTHSM
   SOTST	SOSW	SOA	SOET	SOITS
   SOJNMS	SOVET	SOET
   SOJNMS	SOVET	SOET
   SOJNMS	SOVET	SOET
   SOJNMS	SOVET	SOET
   SOJNMS	SOVET	SOET